We operate as an independent complaint guidance platform for users who are facing issues related to:

• wrong transactions

• failed transactions

• pending transactions

• card & online payment issues

Our role is to help users:

• understand the general complaint process

• identify the appropriate official channel

• learn how to raise a complaint correctly

We do not claim to be an official authority or bank support service.

We believe in:

✔ transparent communication
✔ honest expectations
✔ clear process understanding